PAID with paypal - No mail with key

GoldWave general discussions and community help
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henbrink1
Posts: 3
Joined: Tue Feb 02, 2021 11:22 am

PAID with paypal - No mail with key

Post by henbrink1 »

Hi,

Just bought a one year licence and give my hotmail mail account. Unfortunately no mail recieved with a licence key. When creating an account on this forum, again NO mail recieved by hotmail. And no, it is not in my spambox (work in IT).
Swithing to Gmail and no problems at all.

Please check if your mail gets blocked by the hotmail server.

Please send me a key on my gmail and check you mail server.

Kind regards,
Henrie
DougDbug
Posts: 2172
Joined: Wed Feb 16, 2005 3:33 pm
Location: Silicon Valley

Re: PAID with paypal - No mail with key

Post by DougDbug »

You can contact GoldWave directly using the form on this page.
henbrink1
Posts: 3
Joined: Tue Feb 02, 2021 11:22 am

Re: PAID with paypal - No mail with key

Post by henbrink1 »

Solved for me... hotmail pff
GoldWave Inc.
Site Admin
Posts: 4372
Joined: Wed Mar 10, 2004 6:43 pm
Location: St. John's, NL
Contact:

Re: PAID with paypal - No mail with key

Post by GoldWave Inc. »

Sorry for the trouble. For whatever reason, Hotmail (and other Microsoft mail servers) always filters or deletes the license message. You'll need to check both your Spam/Junk and Deleted or Trash folders too. We have tried a number of things to avoid the problem, but nothing seems to work.

Normally licenses are emailed within a few minutes after the orders completes, so if you don't receive anything, please contact us directly so we can provide the license. Strangely the reply we send containing the license usually get past Hotmail's filters.
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